Terms & Conditions

1. Who we are

This website is operated by Corner Pub Limited, a private limited company registered in England & Wales under company number 17132283, whose registered office is at 38b Oswald Road, Scunthorpe, England, DN15 7PQ.

We trade as Oxford Social from Oxford Road, Manchester. In these terms, “we”, “us” and “our” mean Corner Pub Limited, and “you” means the person using this site or placing an order.

You can contact us at hello@oxso.co.uk.

2. About these terms

These terms apply whenever you use this site, place an order, or make a booking. By doing any of those things you accept them. Please read them — if you don’t agree with them, please don’t use the site to order.

Nothing in these terms limits your rights as a consumer under UK law. Where anything here conflicts with your statutory rights, your statutory rights win.

3. Using this site

You may use this site for your own personal, non-commercial purposes. Please don’t misuse it — no attempting to gain unauthorised access, no automated scraping or bulk requests, no placing orders you don’t intend to collect or pay for.

We limit how many requests a single connection can make in an hour to keep the site working for everyone. If you hit that limit you’ll be asked to wait a few minutes.

We try to keep the site available, but we don’t guarantee it will be uninterrupted. We may suspend or withdraw it for maintenance or business reasons.

4. Ordering food & drink

Our menu is an invitation to order, not an offer. When you place an order through this site you are making an offer to buy.

A contract is formed when we accept your order — that is, when your order appears on our bar or kitchen board and we start preparing it. If you are paying by card, we accept your order once your payment has been confirmed by our payment provider.

We may refuse or cancel an order if:

an item is unavailable;
we cannot verify your age for an alcoholic item (see section 7);
we believe the order is fraudulent or abusive;
there has been an obvious pricing or description error.

If we cancel an order you have already paid for, we will refund you in full.

Orders placed for a table are served to that table. Orders placed for collection are held at the bar under the name you give us.

5. Prices

All prices are in pounds sterling and include VAT at the applicable rate. The price you pay is the price shown on the menu at the moment you place your order.

We calculate your order total ourselves from our current menu prices, so the amount you are charged always matches what we are actually serving you. We do not add a service charge to orders placed through this site.

We take reasonable care to price the menu correctly. If we spot an obvious error before we accept your order, we’ll tell you and you can confirm the order at the correct price or cancel it for a full refund.

6. Payment

You can pay at the bar, or — where card payment is switched on — by card through this site before we prepare your order.

Card payments are handled by Dojo, a trading name of Paymentsense Limited, on their own secure checkout page. We accept Visa, Mastercard and American Express. We never see or store your card number.

If a card payment fails or is not completed, your order will not be prepared. You can try again, or pay at the bar.

7. Age restrictions

You must be 18 or over to buy alcohol. We operate Challenge 25: if you look under 25, we will ask for valid photographic ID before serving you.

It is a criminal offence to buy or attempt to buy alcohol if you are under 18, and to buy alcohol on behalf of someone under 18.

We will refuse to serve alcohol to anyone who cannot produce valid ID when asked, and to anyone who appears intoxicated. This applies even where an order has already been paid for online — in that case we will refund the alcohol items in full, as set out in our Refund Policy.

8. Allergens

Our kitchen handles nuts, cereals containing gluten, milk, eggs, soya, fish, crustaceans, molluscs, celery, mustard, sesame, lupin and sulphites. We cannot guarantee that any dish is free from any allergen.

If you have a food allergy or intolerance, please speak to a member of staff before you order. Allergen information is available on request. The notes box on the order form is read by our kitchen, but for anything serious please tell someone in person so we can confirm it with you.

9. Table bookings

Table bookings are free and we don’t take a deposit. A booking is a reservation, not a contract for a specific table.

We’ll hold your table for 15 minutes past the booked time. After that we may release it, though we’ll always try to seat you if we can. Please let us know if you’re running late or your plans change.

We may need to move, shorten or cancel a booking — for example if we have to close unexpectedly. We’ll tell you as soon as we can.

10. Events

Event listings show what we currently plan to run. Line-ups, timings and details can change, and occasionally an event has to be cancelled.

Event reservations made on this site are free unless the listing says otherwise. Where an event carries a charge, the terms for that event — including its refund terms — will be shown on the listing when you book.

11. Refund Policy

Our Refund Policy forms part of these terms and explains exactly when you are entitled to a refund, how to ask for one, and how long it takes to reach your card.

In summary: if what we serve you is wrong, not of satisfactory quality, or never arrives, we will replace it or refund it. You can cancel an order for a full refund at any time before we start preparing it. Refunds go back to the card you paid with.

Read the full Refund Policy.

12. Privacy Policy

Our Privacy Policy forms part of these terms and explains what personal data we collect when you book, order or pay, why we hold it, how long we keep it, and the rights you have over it under UK GDPR.

In summary: we collect only what we need to serve you, we don’t sell your data or run tracking on this site, and your card details never reach our servers.

Read the full Privacy Policy.

13. Our liability

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your statutory rights as a consumer.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses — we supply our food and drink for domestic and private use.

We are not responsible for delays or failures caused by events outside our reasonable control, such as power or internet failure, supplier failure, extreme weather, or an emergency closure. If one happens, we’ll contact you as soon as we can and refund anything you’ve paid for that we can’t deliver.

14. Changes to these terms

We may update these terms. The version that applies to your order is the one published on this page at the time you place it, so please check before ordering. The “last reviewed” date at the top tells you when we last changed anything.

15. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts as well as in the English courts.